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Tristar Indemnity, LLC BBB Business Review

Fernando ReyHorrible service. I purchased my car from a large reputable dealer and decided to buy my own car warranty. Buying Olive was a mistake. My car broke down on the freeway, and was towed to mechanic. Olive gave grief to my mechanic and 3 months later, I still haven't been reimbursed for my towing and car rental (despite several calls and emails).Don't buy Olive, go with another reputable company
Fernando Rey
Fernando Rey
23:10 14 Jan 21
Barbara was very helpful and answered all my questions.👍thanks for the excellent service👍👍
Andrew Ibarra
Andrew Ibarra
01:56 14 Jan 21
Barbara was pleasant and easy to work with.
Walt Webb
Walt Webb
05:57 09 Jan 21
Nancy Dubon
Nancy Dubon
01:25 08 Jan 21
Arnie, was a great professional making sure to answer all my questions. Never made me feel like I wasn't important but took his time to make sure I understood what I could expect from him and the company. GREAT JOB 👍👌
Ann Ambriz
Ann Ambriz
14:38 06 Jan 21
Very happy Representative, Barbara Guerra, contacted me regarding auto maintenance on our Jeep Compass. She was very helpful and knowledgeable regarding my needs. I most definitely will tell family and friends about Olive auto warranty repairs.
Claudia Michelle Price
Claudia Michelle Price
01:43 05 Jan 21
Barbara was excellent to work with on establishing my coverage. Very professional and responded to my emails in a timely manner. She answered all my questions via phone.
Jo Ann Acosta
Jo Ann Acosta
23:48 04 Jan 21
Michael Smith
Michael Smith
00:01 31 Dec 20
Obtaining MBI coverage in California can be challenging. The most advertised company doesn't offer coverage in Ca. Options are limited and some have many hurdles like waiting periods of 30 days and 1000 miles(both have to be met) Note: Driving 1000 miles during Lockdown Pandemic orders is nearly impossible anytime soon. Most don't offer a payment plan option either, so pony up $$$ or nothing. However this is not the case with Olive at all. No waiting periods of any kind, payment plans (no fee) choose from 3 different deductibles, provide basic info on car and a payment source and you're done!Quite easy and straightforward!Arnie was the gentleman who assisted me with my many questions as I have used another provider for the last 3 years and had several questions- I am very pleased with the enrollment process and hope to be equally pleased should I need to use the service.So far so perfect!
Jay Gold
Jay Gold
20:40 30 Dec 20
LYNN Diggs
LYNN Diggs
18:58 18 Dec 20
Steven Marquardt
Steven Marquardt
18:01 17 Dec 20
I like the month-to month contract and the availability of a high deductible.All was explained well. I look forward to a long relationship.
Richard Ellingson
Richard Ellingson
18:23 11 Dec 20
Hi,I was helped by Barbara and she was very skilled, courteous and professional.
Daniel Dillon
Daniel Dillon
23:53 10 Dec 20
Miss Olive was simple wonderful. She was a more than wonderful, she was GREAT AND AS A RESULT i WILL BE WITH YOU FOR LIFE!
Jerome Dixon
Jerome Dixon
23:35 09 Dec 20
It is good to be completely covered.
Mark Meyer
Mark Meyer
02:41 03 Dec 20
Process was super easy. Service provides good peace of mind.
Reggie Jackson
Reggie Jackson
07:59 24 Nov 20
Max Newman
Max Newman
00:29 20 Nov 20
Fantastic! My rep was amazing and so nice. Very happy
Music Starz
Music Starz
21:13 16 Nov 20
Robert Johnson
Robert Johnson
23:22 11 Nov 20
lloyd alvin manansala
lloyd alvin manansala
02:53 07 Nov 20
Just signed up for the service. Very easy and professional. No pressure or up selling.
Gregg Keyes
Gregg Keyes
20:19 05 Nov 20
I bought this extended warranty for my Elantra that had 60k miles. Bought it on the 15th after speaking to a rep. for over an hour. I was sent an email stating within 24 hours I would get the policy contract details , in addition they would be mailed. I received the email with the policy attachment on the morning of the 30th and received the paper copy on the 29th. On the 20th with no warning my car wouldn't start , I had already put approx. 300 more miles since getting the policy so I had it towed to Hyundai and was told the diagnosis/timing chain issues. Olive wanted an EXTENSIVE TEST done that costed an extra $500. After asking for several items , oil change receipts, information on the car etc... I was told the claim was denied due to PREEXISTING CONDITIONS?!?! Excuse me?? The adjuster told me to look at the policy on page 1 , it said no rebuilt titles. WELL, THAT WOULD HAVE BEEN GREAT TO KNOW WHEN I GOT THE POLICY AND WAITED FOR 2 WEEKS OF BACK IN FORTH AND A $500 UNNEEDED TESTING!!!!! BOTTOM LINE , How was I to know that that is a preexisting condition if I NEVER seen the policy information until the very day the claim was denied? I called to explain this , and to tell them the situation and also to explain on top of the $3000 repair and the extra 2 weeks of no vehicle because I had to go through the back in forth emails , pictures, receipts.....I now have a $500 charge that was NOT needed. I lost my job due to Covid the very same day my car wouldn't start, so not only can I really not afford the $3000 but another $500? NO NONE AT OLIVE IS TAKING RESPONSIBILITY FOR ANYTHING . If I had gotten the policy paperwork info in the timely manner that was suppose to have happened I would have seen that rebuilt title is a preexisting condition. I TOLD THE REPRESENTATIVE IT WAS REBUILT! NOONE CARES!!! The rep told me , preexisting condition is my starter being out when I get the policy and trying to make a claim , rebuilt titles never entered the conversation. BEWARE THIS CAN HAPPEN TO YOU!!! I am NOT finished with this by far!
Cynthia Addison
Cynthia Addison
20:22 03 Nov 20
Jenny Syversen
Jenny Syversen
14:08 30 Oct 20
My daughter took in her Jeep Cherokee as the engine light came on. After investigation it was the thermostat and hoses. All expensive to replace. According to Olive they only fix mechanical issues and not something from environmental wear and tear like belts and hoses. Very disappointed. So much for worry free coverage. My suggestion is don’t waste your money, there are better coverages out there.
Michael Nichols
Michael Nichols
23:54 27 Oct 20
Great experience. Stop paying for those overpriced dealer warranties when you can get olive at a 1/3 of the price. Very easy website and simple to purchase.
TAKAHIRO SETTLES
TAKAHIRO SETTLES
21:14 26 Oct 20
I have been with this company for a few months and I was skeptical at first but they have been wonderful. My transmission has been replaced and my AC as well. It was quick and easy making a claim as well. Definitely recommend this company!
Corina Brennan
Corina Brennan
20:23 23 Oct 20
Tanner Davis
Tanner Davis
23:26 15 Oct 20
The affordable price and pleasant agents.
Paula Shaw-Madrigal
Paula Shaw-Madrigal
17:07 15 Oct 20
Juan Guzman
Juan Guzman
20:44 14 Oct 20
Alex is Very professional and knowledgeable. Will recommend this company to friends.
Bon B
Bon B
23:28 13 Oct 20
Richard Denhardt
Richard Denhardt
20:16 12 Oct 20
I had the pleasure of working with Arnie. He was extremely patient, kind, and knowledgeable about all the questions that I had.There was no hard sell involved and he responded promptly to both emails and phone calls. We are happy with the price and I will review again at a later date if we need to use the service.
Tracy Swoboda
Tracy Swoboda
18:39 12 Oct 20
I purchased Olive extended car warranty on 10/9/20. The agent that helped me sign up was Scott Watson. Scott was really professional about his job and customer service. Scott explained all the details about getting my car insured with Olive. Olive needs more sales agents like Scott Watson. Olive CEO give this guy a reward with pay raise or a higher position in your company. Thanks Olive and also thanks to Scott Watson. 👍. 😋
David Dunn
David Dunn
01:34 10 Oct 20
Brian Balestrieri
Brian Balestrieri
21:27 08 Oct 20
Kamal Alleyne
Kamal Alleyne
20:45 08 Oct 20
Thank you guys very much communication was fantastic thanks to Tanya! she is great and very helpful.I will recommend olive warranty to anyone!
Deandra Williams
Deandra Williams
20:37 08 Oct 20
TheRep answered and explained everything clearly
Lisagirl1009 Hernandez
Lisagirl1009 Hernandez
22:37 06 Oct 20
great service wonderful person took care of me
Albert Lannutti
Albert Lannutti
23:12 28 Sep 20
Shem S
Shem S
19:19 28 Sep 20
Glenn Cooper
Glenn Cooper
21:12 23 Sep 20
I found this company and was thrilled about the options and the no waiting period or mileage amount to meet since we are not driving anywhere due to the pandemic. However we went to an appointment a week or so later and the car didn’t feel right so I had it towed to the dealership. It was the power steering pump. They didn’t cover it because they requested a picture of the liquid in the pump and because it looked old, they didn’t cover it. Of course it’s old. All the parts are old; the car is old so that just let me know that they won’t cover anything so I canceled and went this a different company.
Jordan Hood
Jordan Hood
18:43 21 Sep 20
Ken May
Ken May
18:26 14 Sep 20
Metro Kleen
Metro Kleen
17:50 10 Sep 20
Renae Ellis
Renae Ellis
05:22 09 Sep 20
Thank you for take the time to answer all my concerns 👍👍👍
Lys Bmw
Lys Bmw
16:49 08 Sep 20
I had a great experience with Olive. I went from considering warranty to being fully covered in 15 minutes. Thank you Barbra so much for your help!!
David Grigorian
David Grigorian
21:26 27 Aug 20
Great customer service by Barbara. This is something new to me and never heard of extended car warranty. I was referred by a friend due to the fact my warranty just ended on my car and having an older car its nice to have that coverage incase anything happen. This was the first place I called, Barbara was extremely helpful and answered all my questions. IJust sign up today. Hopefully I won't ever need it. But it's nice knowing theres some relief should anything happen. Thank you for all your help and making sure i was completely comfortable with what i was signing up for.
Lisa Jimenez
Lisa Jimenez
18:29 20 Aug 20
Thankfully I have no need for a claim but I the security of knowing something major will be covered if the need arises. Sign up was so easy. Scott was very responsive, patient, informative and friendly. I never once felt like I was being pressured or scammed by an over zealous sales rep. I even took a couple of weeks to think it over and research the company. Their website is very forthcoming and if you don't find you answer there, give them a call...they are willing to talk.
Barbara Hendon
Barbara Hendon
17:41 15 Aug 20
I recently signed up with Olive for Mechanical Breakdown Insurance in place of an extended warranty for my pre-owned vehicle. I spoke with Jerry Perales and he was very knowledgable about their offerings and was able to clearly articular their value proposition and benefits. He provided me with multiple options, which I can change at any time. I would highly recommend Olive as an alternative to an extended warranty. With Olive, there's no contract as the policy is month to month. I can cancel or change my options at any time without any penalties. If you do call Olive, definitely ask for Jerry Perales! He's an absolute pro!
Jeff Morton
Jeff Morton
22:43 14 Aug 20
At first I was a little reluctant to choose Olive because they were a new company, however after reading the reviews, and getting prompt responses via email regarding my concerns I decided to go with Olive. I am so ecstatic that I did because I had purchased a used 2013 Nissan Pathfinder in June and to my dismay it started to have mechanical issues, so I took it to the Nissan dealership in Modesto who found that the transmission needed to be replaced and and they contacted Olive, who within a couple of days after the diagnosis of the transmission came out and approved the work order. Thank you Olive!
Mary Lewis
Mary Lewis
17:01 14 Aug 20