23:10 14 Jan 21
Fernando ReyHorrible service. I purchased my car from a large reputable dealer and decided to buy my own car warranty. Buying Olive was a mistake. My car broke down on the freeway, and was towed to mechanic. Olive gave grief to my mechanic and 3 months later, I still haven't been reimbursed for my towing and car rental (despite several calls and emails).Don't buy Olive, go with another reputable company
01:56 14 Jan 21
Barbara was very helpful and answered all my questions.👍thanks for the excellent service👍👍
05:57 09 Jan 21
Barbara was pleasant and easy to work with.
01:25 08 Jan 21
14:38 06 Jan 21
Arnie, was a great professional making sure to answer all my questions. Never made me feel like I wasn't important but took his time to make sure I understood what I could expect from him and the company. GREAT JOB 👍👌
Claudia Michelle Price
01:43 05 Jan 21
Very happy Representative, Barbara Guerra, contacted me regarding auto maintenance on our Jeep Compass. She was very helpful and knowledgeable regarding my needs. I most definitely will tell family and friends about Olive auto warranty repairs.
Jo Ann Acosta
23:48 04 Jan 21
Barbara was excellent to work with on establishing my coverage. Very professional and responded to my emails in a timely manner. She answered all my questions via phone.
00:01 31 Dec 20
20:40 30 Dec 20
Obtaining MBI coverage in California can be challenging. The most advertised company doesn't offer coverage in Ca. Options are limited and some have many hurdles like waiting periods of 30 days and 1000 miles(both have to be met) Note: Driving 1000 miles during Lockdown Pandemic orders is nearly impossible anytime soon. Most don't offer a payment plan option either, so pony up $$$ or nothing. However this is not the case with Olive at all. No waiting periods of any kind, payment plans (no fee) choose from 3 different deductibles, provide basic info on car and a payment source and you're done!Quite easy and straightforward!Arnie was the gentleman who assisted me with my many questions as I have used another provider for the last 3 years and had several questions- I am very pleased with the enrollment process and hope to be equally pleased should I need to use the service.So far so perfect!
18:58 18 Dec 20
18:01 17 Dec 20
18:23 11 Dec 20
I like the month-to month contract and the availability of a high deductible.All was explained well. I look forward to a long relationship.
23:53 10 Dec 20
Hi,I was helped by Barbara and she was very skilled, courteous and professional.
23:35 09 Dec 20
Miss Olive was simple wonderful. She was a more than wonderful, she was GREAT AND AS A RESULT i WILL BE WITH YOU FOR LIFE!
02:41 03 Dec 20
It is good to be completely covered.
07:59 24 Nov 20
Process was super easy. Service provides good peace of mind.
00:29 20 Nov 20
21:13 16 Nov 20
Fantastic! My rep was amazing and so nice. Very happy
23:22 11 Nov 20
lloyd alvin manansala
02:53 07 Nov 20
20:19 05 Nov 20
Just signed up for the service. Very easy and professional. No pressure or up selling.
20:22 03 Nov 20
I bought this extended warranty for my Elantra that had 60k miles. Bought it on the 15th after speaking to a rep. for over an hour. I was sent an email stating within 24 hours I would get the policy contract details , in addition they would be mailed. I received the email with the policy attachment on the morning of the 30th and received the paper copy on the 29th. On the 20th with no warning my car wouldn't start , I had already put approx. 300 more miles since getting the policy so I had it towed to Hyundai and was told the diagnosis/timing chain issues. Olive wanted an EXTENSIVE TEST done that costed an extra $500. After asking for several items , oil change receipts, information on the car etc... I was told the claim was denied due to PREEXISTING CONDITIONS?!?! Excuse me?? The adjuster told me to look at the policy on page 1 , it said no rebuilt titles. WELL, THAT WOULD HAVE BEEN GREAT TO KNOW WHEN I GOT THE POLICY AND WAITED FOR 2 WEEKS OF BACK IN FORTH AND A $500 UNNEEDED TESTING!!!!! BOTTOM LINE , How was I to know that that is a preexisting condition if I NEVER seen the policy information until the very day the claim was denied? I called to explain this , and to tell them the situation and also to explain on top of the $3000 repair and the extra 2 weeks of no vehicle because I had to go through the back in forth emails , pictures, receipts.....I now have a $500 charge that was NOT needed. I lost my job due to Covid the very same day my car wouldn't start, so not only can I really not afford the $3000 but another $500? NO NONE AT OLIVE IS TAKING RESPONSIBILITY FOR ANYTHING . If I had gotten the policy paperwork info in the timely manner that was suppose to have happened I would have seen that rebuilt title is a preexisting condition. I TOLD THE REPRESENTATIVE IT WAS REBUILT! NOONE CARES!!! The rep told me , preexisting condition is my starter being out when I get the policy and trying to make a claim , rebuilt titles never entered the conversation. BEWARE THIS CAN HAPPEN TO YOU!!! I am NOT finished with this by far!
14:08 30 Oct 20
23:54 27 Oct 20
My daughter took in her Jeep Cherokee as the engine light came on. After investigation it was the thermostat and hoses. All expensive to replace. According to Olive they only fix mechanical issues and not something from environmental wear and tear like belts and hoses. Very disappointed. So much for worry free coverage. My suggestion is don’t waste your money, there are better coverages out there.
21:14 26 Oct 20
Great experience. Stop paying for those overpriced dealer warranties when you can get olive at a 1/3 of the price. Very easy website and simple to purchase.
20:23 23 Oct 20
I have been with this company for a few months and I was skeptical at first but they have been wonderful. My transmission has been replaced and my AC as well. It was quick and easy making a claim as well. Definitely recommend this company!
23:26 15 Oct 20
17:07 15 Oct 20
The affordable price and pleasant agents.
20:44 14 Oct 20
23:28 13 Oct 20
Alex is Very professional and knowledgeable. Will recommend this company to friends.
20:16 12 Oct 20
18:39 12 Oct 20
I had the pleasure of working with Arnie. He was extremely patient, kind, and knowledgeable about all the questions that I had.There was no hard sell involved and he responded promptly to both emails and phone calls. We are happy with the price and I will review again at a later date if we need to use the service.
01:34 10 Oct 20
I purchased Olive extended car warranty on 10/9/20. The agent that helped me sign up was Scott Watson. Scott was really professional about his job and customer service. Scott explained all the details about getting my car insured with Olive. Olive needs more sales agents like Scott Watson. Olive CEO give this guy a reward with pay raise or a higher position in your company. Thanks Olive and also thanks to Scott Watson. 👍. 😋
21:27 08 Oct 20
20:45 08 Oct 20
20:37 08 Oct 20
Thank you guys very much communication was fantastic thanks to Tanya! she is great and very helpful.I will recommend olive warranty to anyone!
22:37 06 Oct 20
TheRep answered and explained everything clearly
23:12 28 Sep 20
great service wonderful person took care of me
19:19 28 Sep 20
21:12 23 Sep 20
18:43 21 Sep 20
I found this company and was thrilled about the options and the no waiting period or mileage amount to meet since we are not driving anywhere due to the pandemic. However we went to an appointment a week or so later and the car didn’t feel right so I had it towed to the dealership. It was the power steering pump. They didn’t cover it because they requested a picture of the liquid in the pump and because it looked old, they didn’t cover it. Of course it’s old. All the parts are old; the car is old so that just let me know that they won’t cover anything so I canceled and went this a different company.
18:26 14 Sep 20
17:50 10 Sep 20
05:22 09 Sep 20
16:49 08 Sep 20
Thank you for take the time to answer all my concerns 👍👍👍
21:26 27 Aug 20
I had a great experience with Olive. I went from considering warranty to being fully covered in 15 minutes. Thank you Barbra so much for your help!!
18:29 20 Aug 20
Great customer service by Barbara. This is something new to me and never heard of extended car warranty. I was referred by a friend due to the fact my warranty just ended on my car and having an older car its nice to have that coverage incase anything happen. This was the first place I called, Barbara was extremely helpful and answered all my questions. IJust sign up today. Hopefully I won't ever need it. But it's nice knowing theres some relief should anything happen. Thank you for all your help and making sure i was completely comfortable with what i was signing up for.
17:41 15 Aug 20
Thankfully I have no need for a claim but I the security of knowing something major will be covered if the need arises. Sign up was so easy. Scott was very responsive, patient, informative and friendly. I never once felt like I was being pressured or scammed by an over zealous sales rep. I even took a couple of weeks to think it over and research the company. Their website is very forthcoming and if you don't find you answer there, give them a call...they are willing to talk.
22:43 14 Aug 20
I recently signed up with Olive for Mechanical Breakdown Insurance in place of an extended warranty for my pre-owned vehicle. I spoke with Jerry Perales and he was very knowledgable about their offerings and was able to clearly articular their value proposition and benefits. He provided me with multiple options, which I can change at any time. I would highly recommend Olive as an alternative to an extended warranty. With Olive, there's no contract as the policy is month to month. I can cancel or change my options at any time without any penalties. If you do call Olive, definitely ask for Jerry Perales! He's an absolute pro!
17:01 14 Aug 20
At first I was a little reluctant to choose Olive because they were a new company, however after reading the reviews, and getting prompt responses via email regarding my concerns I decided to go with Olive. I am so ecstatic that I did because I had purchased a used 2013 Nissan Pathfinder in June and to my dismay it started to have mechanical issues, so I took it to the Nissan dealership in Modesto who found that the transmission needed to be replaced and and they contacted Olive, who within a couple of days after the diagnosis of the transmission came out and approved the work order. Thank you Olive!